New Usage Patterns Require Better User Experience Interfaces
The next BriefingsDirect technology innovation thought leadership discussion
focuses on new user experience demands for applications, and the impact that
self-service and consumer habits are having on the new user experience
As more emphasis is placed on user experiences and the application of
consumer-like processes in business-to-business (B2B) commerce, a softer side
of software seems to be emerging. We'll now explore a new approach to design
that emphasizes simple and intuitive process flows.
To learn more about how business apps design must better cater to consumer
habits to improve user experience, we're joined by Michele Sarko, Chief
Design Officer at SAP Ariba. The discussion is moderated by me, Dana Gardner,
Principal Analyst at Interarbor Solutions.
Here are some excerpts:
Gardner: There... (more)
Harness Tribal Knowledge for Proper IT Automation
By Yann Guernion
Since the beginning of time we have passed on knowledge by word of mouth,
from generation to generation. Tribal knowledge is not written down and
relies heavily on the memory and the availability of the person passing it
Unfortunately tribal knowledge - defined as unwritten information that is not
commonly known by others - is still in use in many organizations including IT
Operations, and more specifically for workload automation. Workflow
descriptions, script configuration, error paths, restart instructions,
performance tips...much of this knowledge is still passed on by word of
With the volume of critical processes is increasing, tribal knowledge can be
a challenging roadblock in our journeys towards digital transformation. It is
often difficult to reverse engineer and operations staff... (more)
Early Bird for Cloud Expo Santa Clara!
"At the Cloud Computing Expo one can definitely sense that the IT industry is
undergoing a disruptive evolutionary transformation, and that innovative and
transformative energy is building up beneath the cap of standardization,
governance, regulatory compliance, risk, and security."
So writes Ray DePena, a former IBMer and now editor of Competitive Business
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Ray's report focused on the business-leading aspect of certain presentations
at Cloud Expo, and called for more of these. "The industry should seek to
simplify its message further to facilitate an even faster rate of adoption,"
he writes. "(At Cloud Expo), a good example of a business focused track would
be the billing technical breakout session led by Tien Tzuo, previously with
I recently watched an episode of the classic BBC series ‘Yes, Minister’.
In this episode, the minister asked his assistant, Bernard, to inquire about
a new hospital where there are supposedly no patients and a ridiculous amount
of administrative staff. Bernard conducts some research and returns to the
minister with his results.
Here’s a short transcript:
Bernard- You asked me to find out about an alleged empty hospital in north
Minister- Oh, yes. Bernard- Well, in fact there are *only* 342 administrative
staff in the new St. Edwards hospital. The other 170 are porters, cleaners,
laundry workers, gardeners, cooks and so forth. Minister- And how many
medical staff? Bernard- Oh, none of those. Minister- None?? Bernard- No.
Minister- Bernard, we are talking about St. Edwards’s hospital, aren’t
we? Bernard- Yes, it’s brand new. It was completed 15 months ago and is ... (more)
Over the past few months, I have interacted with several organizations that
are evaluating changes to their business model to adapt to the cloud-enabled
IT ecosystem. Management is in a quandary over maintaining their profitable
lines of business while growing revenue in new and emerging areas. The
problem they face is that some emerging business lines are only possible with
completely revamped business models requiring significant change.
Some very large organizations, like Dell, are taking the significant step of
going private to enhance the transformation process outside the public eye of
investors. New leaders, like Amazon and Salesforce, are disrupting the market
with their infrastructure and software "as a service" offerings.
Organizations eager to get a jump-start are leveraging these services to
create new offerings. But companies interested in transforming t... (more)
This article depicts the best practice approach for integrating Agile
approaches and specifically Scrum development with traditional overarching
linear approaches, specifically waterfall methodology. The agile PMO,
properly defined, can be positioned to secure Agile-Scrum benefits while
maintaining the necessary overarching control.
Over the last two decades, various Agile approaches have been introduced and
practiced. Of these, in last 5 to 7 years, Scrum has gained the most
popularity resulting from a combination of simplicity, ease of use, and
effective public relations. Scrum success in software development
organizations has been a powerful driver for roll outs across products,
industries and businesses. As described, this was exacerbated by a focused
marketing effort from Scrum evangelists. Unfortunately, most of these
organizations were not stru... (more)
Today we launched the commercial version of our CloudSwitch Enterprise
software at Structure 2010 in San Francisco. We’re ready for business and
making our innovative software generally available. It’s an exciting moment
for us, but it also reflects the evolution of the cloud industry.
Two years ago when we were just designing and envisioning our products, we
realized that enterprises would want to use the cloud – it seemed
inevitable to us that the cloud would dramatically change the way companies
build and scale their applications. However, many early discussions tended to
go as follows: “Are you thinking of using cloud computing?” “Um,
what’s cloud computing?”
What a difference two years make. Not only do we not need to explain what
cloud computing is anymore, but we’ve found that most of the companies who
participated in our beta program were already planning, t... (more)
A few months ago, I wrote an article about the relationships between business
intelligence platform vendors and their distribution networks, and where
these relationships are headed.
The key message in that article was that Value-Added Resellers (VARs) must
understand that self-service business intelligence is where the market is
headed – and adjust their business models accordingly. A company selling BI
solutions based on another company’s BI platform will need to provide real
added value to the customer in order to stay in business. In the
not-too-distant future, this value will almost certainly come from
industry-specific professional knowledge and experience (as opposed to purely
technical expertise). More and more potential customers will no longer accept
lengthy projects and, with the new software and technologies now emerging, it
is no longer justifiable.
Sharing personal information is central to the way people live, work and do
business with each other today. And it's only going to become more so, as the
Identity Economy emerges to establish a new paradigm for commercial
interactions. This raises a number of interesting questions and concerns
about the privacy of personal information.
Share and Share Alike
What does the sharing of personal information mean in the context of economic
transactions? It specifically refers to consumers who are sharing information
with companies and receiving something in return. It may be as simple as
providing their information to enable a company to offer them a better
service or more personalized experience. Or it may mean providing information
to a company and giving the company permission to share with a trusted
affiliate or partner in exchange for some benefit to the consumer. In ... (more)
The first step in building support within the greater stakeholder community
is identifying the various stakeholder groups and individuals impacting the
project/activities and analyzing their attitudes. Identifying stakeholders
can be completed alone or with a small team. Since analyzing them is a
sensitive undertaking, it makes sense to perform the activity with the kernel
project team, ensuring the output of the analysis remains within the team.
The objective of stakeholder analysis is to produce a list of stakeholders
that might influence the outcome of the project. Once the list of
stakeholders is produced, each one is assessed according to his power and
interest. Power, in this regard, is the stakeholder's ability to impact
various aspects of the project either positively or negatively. Interest is
defined as the level of concern the stakeholder has with the proj... (more)
This post is sponsored by The Business Value Exchange and HP Enterprise
Let's pose the question: Is business transformation a dirty word? Okay it's
words plural, but you get the point.
To start with we must realize why we are asking the question. It's probably
because the phraseis so prevalent at the moment.
Every IT management guru worth his or her salt is keen to talk about
"business transformation" almost as if it is some de facto standard around
which all firms should now structure their central commercial strategies.
But then, perhaps they should. Perhaps business transformation is that
important. Strange then that business transformation has never been
capitalized to Business Transformation and afforded the (BT) acronym... but
this is mere folly in the wider world of business transformation, so what is
As of 2014 we can state generally that busin... (more)