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This article depicts the best practice approach for integrating Agile approaches and specifically Scrum development with traditional overarching linear approaches, specifically waterfall methodology. The agile PMO, properly defined, can be positioned to secure Agile-Scrum benefits while maintaining the necessary overarching control. The challenge Over the last two decades, various Agile approaches have been introduced and practiced. Of these, in last 5 to 7 years, Scrum has gained the most popularity resulting from a combination of simplicity, ease of use, and effective public relations. Scrum success in software development organizations has been a powerful driver for roll outs across products, industries and businesses. As described, this was exacerbated by a focused marketing effort from Scrum evangelists. Unfortunately, most of these organizations were not stru... (more)

Cracking the Myth of Effective Multitasking

It was only fairly recently that I cracked the myth of multitasking, and found an attitude toward it that I am comfortable with. These days, I see it this way. A housewife (if you'll forgive the 1950s stereotype that follows - but the idea of the multitasking superwoman is perfect for this purpose) needs to cook dinner, tidy up the lounge of toys and change a nappy. She leaves some sauce simmering on the stove, picks up a couple of soft toys and throws them in the toy chest, then takes care of the baby's nappy. She returns child to crib, washes her hands, picks up the books that were on the floor and slides them back into the bookshelf. She returns to the stove, adds some basil, reduces the heat and goes to answer the doorbell. This is the classic stereotype of multitasking. That skill, much maligned by the stereotype useless male - unable to sit upright and breath i... (more)

Better User Experience Interfaces | @CloudExpo #API #Cloud #DigitalTransformation

New Usage Patterns Require Better User Experience Interfaces The next BriefingsDirect technology innovation thought leadership discussion focuses on new user experience demands for applications, and the impact that self-service and consumer habits are having on the new user experience design. As more emphasis is placed on user experiences and the application of consumer-like processes in business-to-business (B2B) commerce, a softer side of software seems to be emerging. We'll now explore a new approach to design that emphasizes simple and intuitive process flows. To learn more about how business apps design must better cater to consumer habits to improve user experience, we're joined by Michele Sarko, Chief Design Officer at SAP Ariba. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions. Here are some excerpts: Gardner: There... (more)

The Missing 'Discovery' Link to Successful Business Process Management

Every organization is under pressure to deliver tangible business benefit through its IT projects. This point is illustrated by the fact that almost all IT projects are justified based on the ROI they will deliver. However, very few organizations follow up and review all projects based on the ROI they actually provided. While the reasons for this aren't clear, one compelling, well-documented statistic is that on average only one out of three IT projects will be successfully completed and deliver the ROI they promised. If we dig deeper into understanding why two-thirds of projects fail, the good news is the root cause is not due to the deficiencies in technical capability. The tools the IT staff has on-hand become very robust and well understood over the last 30 years. Instead, the root cause of these failures is simply due to a lack of understanding of the business... (more)

BPM Discipline, Not Dogma

In his new Forrester blog, Derek Miers talks about his entrance into Forrester and some of his focus for upcoming research. His interesting observation upfront is how companies need to build a 'Discipline' around BPM, especially once they transition from the first project and attempt to use BPM more broadly across the organization. Summarizing Derek's points (see his post for more detail): And there are a great many challenges and domains to overcome as we build “The Discipline of BPM”: Building organizational BPM Capabilities Exploration of Methods & Tools From Project To Program Focusing On Customers What we are seeing here, is that technology is not key to everything. Forrester may be moving away from the "functionality check the boxes" model to assessing BPM products, to more of a capability model. Will this mean that companies that can not only deliver a single... (more)

Lower Operating Costs by 90%

Globalism is here but its impact has not truly been realized yet. Many companies just are not aware of the opportunity that is available to them in resourcing large portions of their costs to outsourced inexpensive freelancers. I do it and you should consider doing it to. Jeff Bulla's recent post on lowering operating costs by 90% reminded me of just how important this strategy is and I've included some of his observations from a few recent participants in outsourcing solutions here. I originally became familiar with the notion from Tim Ferriss' (shown above) Four Hour Work Week. Every business today needs to understand how accessing outside resources can help them to grow faster and create more professional results. You might want to check out Yvonne Adele the CEO of Ideas Culture and Matt Barrie the CEO of Freelancer.com. Yvonne launched a service which is title... (more)

Business Intelligence? Yes Minister!

I recently watched an episode of the classic BBC series ‘Yes, Minister’. In this episode, the minister asked his assistant, Bernard, to inquire about a new hospital where there are supposedly no patients and a ridiculous amount of administrative staff. Bernard conducts some research and returns to the minister with his results. Here’s a short transcript: Bernard- You asked me to find out about an alleged empty hospital in north London. Minister- Oh, yes. Bernard- Well, in fact there are *only* 342 administrative staff in the new St. Edwards hospital. The other 170 are porters, cleaners, laundry workers, gardeners, cooks and so forth. Minister- And how many medical staff? Bernard- Oh, none of those. Minister- None?? Bernard- No. Minister- Bernard, we are talking about St. Edwards’s hospital, aren’t we? Bernard- Yes, it’s brand new. It was completed 15 months ago and is ... (more)

Cloud Computing: From Business Process Outsourcing to BpaaS

Business Process Outsourcing Over the last decade, Business Process Outsourcing has become an enterprise standard way of delegating the non-core processes to third-party service providers, which resulted in cost controls and business efficiency. This BPO industry has further matured by providing innovation to the outsourcing enterprise because specialized BPO providers with subject matter expertise on clients' business vertical and business processes have ultimately enabled the enterprises to achieve their business goals beyond cost-cutting. The following are some of the typical areas in which highly successful BPO implementations have been done: Finance and Accounting Procurement Insurance Utility Services Cloud Business Process Management Cloud-based BPM is the provision of Business Process Management tools as a SaaS/PaaS over the network. These services provide the ... (more)

Managing Customer Data Privacy: Issues, Perspectives and Possibilities

Sharing personal information is central to the way people live, work and do business with each other today. And it's only going to become more so, as the Identity Economy emerges to establish a new paradigm for commercial interactions. This raises a number of interesting questions and concerns about the privacy of personal information. Share and Share Alike What does the sharing of personal information mean in the context of economic transactions? It specifically refers to consumers who are sharing information with companies and receiving something in return. It may be as simple as providing their information to enable a company to offer them a better service or more personalized experience. Or it may mean providing information to a company and giving the company permission to share with a trusted affiliate or partner in exchange for some benefit to the consumer. In ... (more)

Part 1 | Understanding the Impact of IT on Business

Part 1 - of a two part series looking at the journey enterprise IT departments take as they increasingly seek to understand the relationships and impact of IT infrastructure performance on application performance and business services. As a product manager at Netuitive, I'm often put in a position to explain how my product works. This question usually refers not just to the nuts and bolts of the technology, but also to the more specific question: "How do I make it work?" To get to the heart of the answer, you need to understand the underpinnings of today's monitoring solutions and why most of them don't represent a complete solution. To help illustrate this, I'll look at the problem from the perspective of Fred, an operations manager for "Acmecorp." Fred is responsible for keeping Acmecorp's key E-Commerce platform, BuyThis.com, up and performing under stringent 2... (more)

Using Business Process Management and Workflow Automation

Organizations have started to see the value in discovering and harnessing the potential of the typically large amounts of information as well as data they generate and consume on a regular basis, all in ways that help their organizational goals and associated business models perform well and execute even better in the market place. Being able to integrate BPM as a strategic approach and discipline towards the enablement and transformation of a company's less efficient current-state process into a more progressive and efficient future-state of operations fosters an environment where the ability to integrate content with core business processes proves significant in progressively maximizing the value of your operational efficiencies while simultaneously minimizing cost, thereby delivering an overall Return on Investment (ROI) for the organization and its customers. T... (more)