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New Usage Patterns Require Better User Experience Interfaces The next BriefingsDirect technology innovation thought leadership discussion focuses on new user experience demands for applications, and the impact that self-service and consumer habits are having on the new user experience design. As more emphasis is placed on user experiences and the application of consumer-like processes in business-to-business (B2B) commerce, a softer side of software seems to be emerging. We'll now explore a new approach to design that emphasizes simple and intuitive process flows. To learn more about how business apps design must better cater to consumer habits to improve user experience, we're joined by Michele Sarko, Chief Design Officer at SAP Ariba. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions. Here are some excerpts: Gardner: There... (more)

Harness Tribal Knowledge for Proper IT Automation By @YannGuernion | @DevOpsSummit #DevOps

Harness Tribal Knowledge for Proper IT Automation By Yann Guernion Since the beginning of time we have passed on knowledge by word of mouth, from generation to generation. Tribal knowledge is not written down and relies heavily on the memory and the availability of the person passing it on. Unfortunately tribal knowledge - defined as unwritten information that is not commonly known by others - is still in use in many organizations including IT Operations, and more specifically for workload automation. Workflow descriptions, script configuration, error paths, restart instructions, performance tips...much of this knowledge is still passed on by word of mouth. With the volume of critical processes is increasing, tribal knowledge can be a challenging roadblock in our journeys towards digital transformation. It is often difficult to reverse engineer and operations staff... (more)

Cloud Computing Leading "Disruptive Transformation"

Early Bird for Cloud Expo Santa Clara! "At the Cloud Computing Expo one can definitely sense that the IT industry is undergoing a disruptive evolutionary transformation, and that innovative and transformative energy is building up beneath the cap of standardization, governance, regulatory compliance, risk, and security." So writes Ray DePena, a former IBMer and now editor of Competitive Business Innovation Journal. Register Today and Save $550 ! Explore Sponsorship Opportunities ! Ray's report focused on the business-leading aspect of certain presentations at Cloud Expo, and called for more of these. "The industry should seek to simplify its message further to facilitate an even faster rate of adoption," he writes. "(At Cloud Expo), a good example of a business focused track would be the billing technical breakout session led by Tien Tzuo, previously with Salesforc... (more)

Business Intelligence? Yes Minister!

I recently watched an episode of the classic BBC series ‘Yes, Minister’. In this episode, the minister asked his assistant, Bernard, to inquire about a new hospital where there are supposedly no patients and a ridiculous amount of administrative staff. Bernard conducts some research and returns to the minister with his results. Here’s a short transcript: Bernard- You asked me to find out about an alleged empty hospital in north London. Minister- Oh, yes. Bernard- Well, in fact there are *only* 342 administrative staff in the new St. Edwards hospital. The other 170 are porters, cleaners, laundry workers, gardeners, cooks and so forth. Minister- And how many medical staff? Bernard- Oh, none of those. Minister- None?? Bernard- No. Minister- Bernard, we are talking about St. Edwards’s hospital, aren’t we? Bernard- Yes, it’s brand new. It was completed 15 months ago and is ... (more)

Business Transformation and Systems Integrators

Over the past few months, I have interacted with several organizations that are evaluating changes to their business model to adapt to the cloud-enabled IT ecosystem. Management is in a quandary over maintaining their profitable lines of business while growing revenue in new and emerging areas. The problem they face is that some emerging business lines are only possible with completely revamped business models requiring significant change. Some very large organizations, like Dell, are taking the significant step of going private to enhance the transformation process outside the public eye of investors. New leaders, like Amazon and Salesforce, are disrupting the market with their infrastructure and software "as a service" offerings. Organizations eager to get a jump-start are leveraging these services to create new offerings. But companies interested in transforming t... (more)

The Odd Couple: Marrying Agile and Waterfall

This article depicts the best practice approach for integrating Agile approaches and specifically Scrum development with traditional overarching linear approaches, specifically waterfall methodology. The agile PMO, properly defined, can be positioned to secure Agile-Scrum benefits while maintaining the necessary overarching control. The challenge Over the last two decades, various Agile approaches have been introduced and practiced. Of these, in last 5 to 7 years, Scrum has gained the most popularity resulting from a combination of simplicity, ease of use, and effective public relations. Scrum success in software development organizations has been a powerful driver for roll outs across products, industries and businesses. As described, this was exacerbated by a focused marketing effort from Scrum evangelists. Unfortunately, most of these organizations were not stru... (more)

CloudSwitch Enterprise - Ready for Business

Today we launched the commercial version of our CloudSwitch Enterprise software at Structure 2010 in San Francisco. We’re ready for business and making our innovative software generally available. It’s an exciting moment for us, but it also reflects the evolution of the cloud industry. Two years ago when we were just designing and envisioning our products, we realized that enterprises would want to use the cloud – it seemed inevitable to us that the cloud would dramatically change the way companies build and scale their applications. However, many early discussions tended to go as follows: “Are you thinking of using cloud computing?” “Um, what’s cloud computing?” What a difference two years make. Not only do we not need to explain what cloud computing is anymore, but we’ve found that most of the companies who participated in our beta program were already planning, t... (more)

A Glimpse into the Future of BI - Through the Israeli Market

A few months ago, I wrote an article about the relationships between business intelligence platform vendors and their distribution networks, and where these relationships are headed. The key message in that article was that Value-Added Resellers (VARs) must understand that self-service business intelligence is where the market is headed – and adjust their business models accordingly. A company selling BI solutions based on another company’s BI platform will need to provide real added value to the customer in order to stay in business. In the not-too-distant future, this value will almost certainly come from industry-specific professional knowledge and experience (as opposed to purely technical expertise). More and more potential customers will no longer accept lengthy projects and, with the new software and technologies now emerging, it is no longer justifiable. W... (more)

Managing Customer Data Privacy: Issues, Perspectives and Possibilities

Sharing personal information is central to the way people live, work and do business with each other today. And it's only going to become more so, as the Identity Economy emerges to establish a new paradigm for commercial interactions. This raises a number of interesting questions and concerns about the privacy of personal information. Share and Share Alike What does the sharing of personal information mean in the context of economic transactions? It specifically refers to consumers who are sharing information with companies and receiving something in return. It may be as simple as providing their information to enable a company to offer them a better service or more personalized experience. Or it may mean providing information to a company and giving the company permission to share with a trusted affiliate or partner in exchange for some benefit to the consumer. In ... (more)

Practical and Proven Ideas for Stakeholder Leadership - Bear in Mind

The first step in building support within the greater stakeholder community is identifying the various stakeholder groups and individuals impacting the project/activities and analyzing their attitudes. Identifying stakeholders can be completed alone or with a small team. Since analyzing them is a sensitive undertaking, it makes sense to perform the activity with the kernel project team, ensuring the output of the analysis remains within the team. The objective of stakeholder analysis is to produce a list of stakeholders that might influence the outcome of the project. Once the list of stakeholders is produced, each one is assessed according to his power and interest. Power, in this regard, is the stakeholder's ability to impact various aspects of the project either positively or negatively. Interest is defined as the level of concern the stakeholder has with the proj... (more)

Is Business Transformation a Dirty Word(s)?

This post is sponsored by The Business Value Exchange and HP Enterprise Services Let's pose the question: Is business transformation a dirty word? Okay it's words plural, but you get the point. To start with we must realize why we are asking the question. It's probably because the phraseis so prevalent at the moment. Every IT management guru worth his or her salt is keen to talk about "business transformation" almost as if it is some de facto standard around which all firms should now structure their central commercial strategies. But then, perhaps they should. Perhaps business transformation is that important. Strange then that business transformation has never been capitalized to Business Transformation and afforded the (BT) acronym... but this is mere folly in the wider world of business transformation, so what is it? As of 2014 we can state generally that busin... (more)