Continuously improving business processes with methodologies, technologies and the power of people

Business Process Improvement

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Latest Blogs from Business Process Improvement
I recently watched an episode of the classic BBC series ‘Yes, Minister’. In this episode, the minister asked his assistant, Bernard, to inquire about a new hospital where there are supposedly no patients and a ridiculous amount of administrative staff. Bernard conducts some research a...
My partner and I consult with a variety of firms on the topic of cloud adoption. It is surprising how few really understand the strategic and ROI benefits of its application. Total Cost of Ownership is an important number to use when evaluating IT and in particular when comparing extan...
In speaking with Service Providers, the conversation around cloud often moves away from the technical challenges of delivering a large-scale multi-tenant on-demand offering, and into business considerations such as the readiness of customers to consume cloud services and the prioritiza...
Many trumpet increased availability as a reason to move to the cloud but what happens when your cloud provider is no longer available? Some companies are faced with this very question this week as storage provider, EMC announced its plan to shut down its Atmos Online cloud storage ser...
The third driver to the current revolution in business and institutions is shifting demography and not just age, but of culture. Global migration is the least understood and least governed area of globalization. The labor pool and customer base is being shifted in ways that have far re...
Globalism is here but its impact has not truly been realized yet. Many companies just are not aware of the opportunity that is available to them in resourcing large portions of their costs to outsourced inexpensive freelancers. I do it and you should consider doing it to. Jeff Bulla's ...
Today we launched the commercial version of our CloudSwitch Enterprise software at Structure 2010 in San Francisco. We’re ready for business and making our innovative software generally available. It’s an exciting moment for us, but it also reflects the evolution of the cloud industry....
Manticore Technology and Bulldog Solutions have released a new white paper that addresses some misconceptions that B2B marketers may have about marketing automation. As they point out, it's terrific when an application is intuitive and easy to use, but marketing automation must be used...
The sales model builds in a 90% failure rate and we expect that! We build it right into the entire system: We hire 10X more sales people to get the results we seek, we expect and get 50% longer sales cycles than we could be having, we face objections because people are responding to th...
After the Enron debacle, the American Institute of Certified Public Accountants (AICPA) assumed a leadership role in the rush toward an international set of accounting standards (IFRS). The long and proud independent standard setting process in the United States of America is being ph...
No, I didn’t drop dead and I didn’t win the lottery and just abandon writing a blog. I got lazy for a week, had the flu the next week, had too much work for a couple of weeks and then had a revelation. It’s hard to take time out and write a blog post amidst [...]
Innovation is occurring at 1997 levels again. Fueled by a new type of consumer, global manufacturers are busy retooling their websites and infrastructure to meet what they believe will be a  huge post recessionary demand. Enterprises around the globe, many that have been on a ten-year ...
Contributed by Richard Medcalf, Cisco Internet Business Solutions Group (IBSG) Global Innovations Practice Buying flowers for your loved one is a great thing to do: it creates goodwill and strengthens the relationship and makes the house look and smell nice. Why would you not want to ...
In his new Forrester blog, Derek Miers talks about his entrance into Forrester and some of his focus for upcoming research. His interesting observation upfront is how companies need to build a 'Discipline' around BPM, especially once they transition from the first project and attempt t...