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Business Process Improvement

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Business Process Improvement Authors: Prince Kumar, Dana Gardner, Continuum Blog, Automic Blog, Liz McMillan

Related Topics: Business Process Improvement, Application Performance Management (APM), DevOps Journal

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Harness Tribal Knowledge for Proper IT Automation By @YannGuernion | @DevOpsSummit #DevOps

Fully automated documentation avoids bottlenecks that harm your business processes

Harness Tribal Knowledge for Proper IT Automation
By Yann Guernion

Since the beginning of time we have passed on knowledge by word of mouth, from generation to generation. Tribal knowledge is not written down and relies heavily on the memory and the availability of the person passing it on.

Unfortunately tribal knowledge - defined as unwritten information that is not commonly known by others - is still in use in many organizations including IT Operations, and more specifically for workload automation. Workflow descriptions, script configuration, error paths, restart instructions, performance tips...much of this knowledge is still passed on by word of mouth.

With the volume of critical processes is increasing, tribal knowledge can be a challenging roadblock in our journeys towards digital transformation. It is often difficult to reverse engineer and operations staff are often too busy to document it. Even if you have the time and willingness to document all your automated processes, you do not have any easy means to maintain that documentation and make it available for use by other in your team team or in other departments

However, this tribal knowledge is often critical to ensuring reliable operations. For example when evaluating and mitigating risks involved in making changes to process flows. Automic OmniView allows us to automate the documentation of production schedules and job plans that support business operations.

By harvesting knowledge contained in IT workflows, OmniView generates a fully documented repository of all production processes. This standardized documentation can easily be shared in various formats across teams and departments, improving understanding of the complex interdependencies that support business operations.

As nicely highlighted by Gene Kim in The Phoenix Project, relying on a single individual for critical operations is a common pitfall. In the era of the agile enterprise, with faster turnover and constantly evolving technology, knowledge within an IT organization should be captured, stored and maintained, so that team members can have quick access to it. This allows teams to become more productive and contribute to the success of the organization.

Read the original blog entry...

More Stories By Automic Blog

Automic, a leader in business automation, helps enterprises drive competitive advantage by automating their IT factory - from on-premise to the Cloud, Big Data and the Internet of Things.

With offices across North America, Europe and Asia-Pacific, Automic powers over 2,600 customers including Bosch, PSA, BT, Carphone Warehouse, Deutsche Post, Societe Generale, TUI and Swisscom. The company is privately held by EQT. More information can be found at