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Workforce Optimization Tools from Iontas Gaining Traction in Insurance Industry

Iontas announced today that 4 more insurance companies have purchased and deployed the state-of-the-art Focus software suite for the sole purpose of optimizing their workforce productivity and improving their business processes. These companies join hundreds of thousands of users around the world who've benefited by using Focus for workforce optimization (WFO) and business process improvement.

Iontas’s Focus suite includes four independent modules, Activity Focus, Event Focus, and Process Discovery Focus. Focus produces full time-and-motion studies for every office worker throughout the day. This, and the ability to automatically discover processes, enables managers and employees to work more closely together to constantly optimize the business processes that their companies follow.

“Insurance companies recognize the need to tighten their belts during this record breaking budget crisis,” said, Iontas VP of Sales, Steve Williams. “Only Focus provides unbiased insight how applications are used, which applications are used and how employees use them. This gives insurance company managers the data they need to eliminate inefficiencies and optimize business processes for best throughput - without making changes to their existing configurations.”

Williams added: “Insurance industry employees appreciate the value that Focus offers them as well. Employees are pleased to see their processes improved, as they know they are ‘doing more with less’ for the well being of their company. Customers obviously benefit too, since employees have better tools, more training, and can help them more quickly.”

Iontas continues to attract the insurance industry in the US, Europe, and South America.

About Iontas

Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.

Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, governments, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.

Iontas helps companies work smart.

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